To Wimpole Street this morning to give a talk about the multi-generational workforce and to answer questions on how the generation gap can successfully be addressed. Some fascinating questions from the floor

  1. How can senior managers operate differently to harness the newer tech/verbal skills of their younger teams and encourage and motivate?
  1. What’s the best way to check over-confidence without damaging it?
  1. Technology. Any thoughts on useful workflow or project management technology for older generations to try/engage with which might bridge the communications gap between boomers/Millennials and Generation Z?

One lasting comment which I think was really interesting was that one of the consequences of flexible working is that people tend to confuse flexible e-mail responding to flexible working. Answering emails, as we know, is not actually working and concentrating and tends to create more work than it solves.