Courses

Generational Intelligence at Work

In recent years I’ve spoken live to thousands of people from hundreds of companies and organisations all over the world. I’m now blending that experience with my latest research and making my generational insights and analysis available on demand, in the form of professional, comprehensive and high-quality video courses.

With four generations in the workplace, age diversity is a vital pillar of the contemporary corporate landscape, and understanding multigenerational dynamics and how your people are changing has never been more important. These courses are specifically designed for people and businesses seeking a better understanding of their multi-generational workforces and the way in which these dynamics shape their businesses, staff and sectors.

These aren’t webinars or recordings of speeches; they’re professionally produced learning resources for teams, managers and leaders and can be watched either in bitesize or full form. They can fit into your existing professional development and learning activity, and are full of information on the history, values, attitudes, experiences and priorities of the different generations, as well as practical advice and recommendations on how to get the very best from your multi-generational workforce.

Each course comes with their own workshop guides so that you can root the learning within your organisation. Eliza is also available for webinars (in-line) or seminars (in-person) whatever meets your needs.

These courses can be integrated into your own L&D platform, or downloaded for viewing and sharing within your organisation. 

Please contact harriet@elizafilby.com for more information.

Course Descriptions

  • Understanding the multigenerational workforce

    With four generations in the workforce it’s never been more important to understand their distinct range of circumstances, values, experiences and priorities. This comprehensive course provides a detailed overview of generational dynamics and changing lifecycles, offering a unique perspective on age diversity and best practice for managing Gen Z, Millennials, Gen X and Baby Boomers. With a focus on how to bring the generations together, this course is an essential foundation for anyone wanting to truly understand their workforce and wider social dynamics.

  • HOW TO MANAGE A MULTIGENERATIONAL TEAM IN THE HYBRID ERA

    Hybrid working has brought many advantages and almost all organisations are still struggling to embed their approach, but however well managed a hybrid workforce may be this new reality brings with it a profound risk that generational differences and tensions could be exacerbated. Hybrid and flexible working means different things to people at different stages of life, and this course combines essential theory and practical advice on how to ensure that hybrid working works for everyone.

  • HOW TO RECRUIT AND RETAIN GEN Z

    Whether in banking, law, tech, accountancy, consultancy, marketing or advertising, finding and retaining the right Gen Z talent has become a challenge. Drawing on Dr Filby’s work across all of these sectors, this course provides leaders, managers and HR professionals with an essential understanding of Gen Z, including who they are, what motivates them, how their attitude to work differs from other generations, how to motivate and manage them and how to satisfy their aspirations. Full of detail and data as well as anecdotes, stories and examples, this course is essential for any business or employer looking to truly understand the unique world of Gen Z.

  • HOW TO RECRUIT AND RETAIN GEN Z IN INDUSTRY, HOSPITALITY AND RETAIL

    For sectors such as industry, hospitality and retail Gen Z makes up a vital part of the workforce, but it’s never been harder to recruit, manage and retain younger talent. Drawing on Dr Filby’s work with some of the largest industry, hospitality and retail companies in the world, this course provides employers, managers and HR professionals with a detailed understanding of Gen Z and their distinct set of values, experiences, priorities and attitudes to work. Packed with useful data, insight and practical advice, this course will help you find, recruit and retain the right Gen Z’ers for your business.

  • HELPING GEN Z EMBRACE AGE DIVERSITY

    This course is specifically designed to help Gen Z’ers understand their colleagues, themselves and their place in the team. It’s not easy being the youngest or the newest, but with greater understanding of their Millennial, Gen X and Baby Boomer colleagues Gen Z can thrive in a multi-generational environment. This course deals with myths and stereotypes that Gen Z may face, and helps this specific demographic to make the most of their experience as part of a broader and age-diverse team. It will develop their confidence as well as their understanding of older colleagues, leading to a more unified and coherent team. This course is a must for new recruits or younger team members looking to increase their knowledge of multi-generational workplaces.

  • HELPING GEN Z EMBRACE AGE DIVERSITY IN INDUSTRY, HOSPITALITY AND RETAIL

    This course is specifically designed for Gen Z’ers working in industry, hospitality, retail and sectors such as events, catering, manufacturing and services. It's designed to help Gen Z understand their colleagues, themselves and their place in the team. Many of these sectors struggle to motivate and retain young talent, and one way of addressing this is to invest in helping them understand how they fit into the workforce and how to get the most out of the experience. This course deals with myths and stereotypes that Gen Z may face, and helps this specific demographic to make the most of their experience as part of a broader and age-diverse team. It will develop their confidence as well as their understanding of older colleagues, leading to a more unified, engaged and coherent team.

FAQs

Who are the courses for?

The content has been designed to offer value to people at all career stages, from graduates and new starters through to team leaders, managers, executives, partners and directors. The breadth and depth of the content, combined with the practical considerations and recommendations, means that the courses will be useful and engaging for colleagues at all levels of experience. Having said that, the ‘Helping Gen Z’ courses are very much designed for Gen Z.

Does Dr Eliza Filby deliver any in-person courses?

The video courses are designed to work as stand-alone products, and you receive workshop guides to localise the learnings within your organisation. If you would like Eliza to run a webinar or seminar in conjunction with the courses, this is an additional cost.

It really is tailored to your needs as to the kind of package and level of engagement you want. For example, we have done workshops in the past where the course acts as an initial conversation starter, followed by a group discussion with Eliza. We have also delivered online workshops and Q&A sessions, too. It’s about working out what format works for your organisation. Please contact harriet@elizafilby.com to discuss your needs further.

What language are your courses delivered in, and can they be delivered in other languages?

Our courses are delivered in English without embedded subtitles; these are often available within LMS systems.

Can the courses fit in with our organisation’s existing leadership and learning programmes?

Yes, the courses are designed to be of value to all levels, from graduates and new-starters to senior leaders and executives. Age diversity and generational dynamics could be viewed as part of your DE&I syllabus, part of a culture overhaul, leadership training or onboarding programme.

Can we see the courses before we buy?

Our website provides course summaries, and you can watch the trailer to get a sense of the format and style. We also have taster clips for you get a real feel for the content. Again, Harriet is the go-to for this harriet@elizafilby.com.

Are the courses SCORM compliant?

Yes, all our courses are video MP4 files which are SCORM compliant and will work across all LMS types.

Can courses be branded for our organisation?

Yes in theory. Please contact harriet@elizafilby.com to discuss any branding requirements.

Do you provide us with reporting, learner engagement and course completion data?

We will not have access to this data as it will be kept within your organisation’s LMS or other system used to host the courses.

How will I know that anyone in my organisation will watch them?

I don’t believe in making content that people don’t watch which is why I designed them to be entertaining, thought-provoking, short and useful. But I know everyone is busy which is why they come in mostly 10 minute bitesize chunks (or long-form if you prefer).

There is no gamification or interactive element in these courses. I tend to think that is all a bit superficial.. …. it provides no certainty that the information has gone in. What I wanted to create were videos that sparked conversations which is why we provide workshop guides to sit alongside the videos. They are designed to be consumed individually and then talked about collectively within organisations. Think of them like university seminars which is how I think L&D is best delivered. That is how perceptions change and productive conversations start.

Can the courses be viewed on mobile phones, tablets, laptops and PCs?

Yes, you can watch all our courses on any device and they will always look great. The content has been specifically designed to mirror a YouTube video, in the hope that your employees will want to watch it!

What are the web requirements for the video courses?

Most websites have a maximum file size you can upload. It differs from site to site. We can provide a smaller file size (1080p) which will still give you a hi-res output at a fraction of the size.

Is there a certificate on completing the course?

Well, no, this is not a compliance course but if you really want one, we can get Harriet to make you one in Canva!

How do you share the video files once purchased?

We will send you the video MP4 files using a transfer site such as wetransfer, Dropbox or Google Drive, depending on your preference. We will share both the long form video and the bitesize versions.

I work for a global organisation and generations are so culturally specific, will these work across cultures?

You are right which is why in the courses I hone in on how generational theory works across the world. These courses are designed for SMEs, national organisations and multi-national organisations with a global employee base. There is flexibility in the approach and analysis but the data, examples and insights are global. I would caveat however by saying there is obviously only so much nuance you can bring to a learning video. For more nuance on the global picture go to my writing.

I’ve still got questions - who can I contact?

Please contact harriet@elizafilby.com with questions about the courses.